MCS CERTIFIED AIR SOURCE HEAT PUMP SPECIALISTS
– DESIGN, INSTALLATION & MAINTENANCE –
Serving most of Devon, Dorset and Somerset
BENEFITS OF AN AIR SOURCE HEAT PUMP

Low-Carbon Substitute
Air source heat pump appliances solely consume electricity and do not burn any fossil fuels.
They can save more than 2 tonnes of carbon annually in a residential setting, contributing up to 20% less carbon than gas boilers and up to 70% less than electric systems.
*Source: avieco.com

Save Money on Your Bills
While gas boilers typically have an efficiency rating of around 90%, the average heat pump has a rating of 300%+.
On average, you could save £590 per year* on your fuel bill when you replace an old G-rated gas boiler with an air source heat pump.
*Source: energysavingtrust.org.uk

Safer and Lower Maintenance
An air source heat pump often needs less upkeep, maintenance, and repairs than a conventional gas boiler.
Additionally, there are also very few safety issues. Since they don’t consume gas, their use has fewer dangers.

Provides Heating & Cooling
A heat pump may operate in reverse, which allows it to, like an air conditioner, remove heat from your house while it’s hot outside.
This is achieved by simply reversing the flow of refrigerant.
“Best Heating & Plumbing Business 2023 – South West England”
“BUILD Client Service Excellence Award 2023”
– Home Builder Awards 2023
We’ve been working with air source heat pumps for over 18 years
Proud to be approved installers of LG, Mitsubishu, Vaillant, Worcester Bosch, Panasonic and Samsung air source heat pumps.
MCS Certified for air source heat pumps.
Insurance protected workmanship 2 year warranty.
Insurance protected deposit scheme under the CPA.
Full project management from design to install.


£7,500 Boiler Upgrade Scheme Government Grant
The cost of installing a heat pump is higher than installing a standard gas or oil boiler. A three- or four-bedroom home can install an air source heat pump for an average cost of between £9,000 and £18,000, so with the grant it might be about the same cost of a new boiler.
But now is the time to act with the government boiler upgrade scheme grant of £7,500. The scheme will only run until 2025 so now is the time to act if you’ve been considering an air source heat pump.
“We had an Air Source Heat Pump installed by Synergi in the summer and we’ve left it until after winter to leave a review to ensure its had a good test.
The installation was part of our self build project which included underfloor heating and radiators upstairs all of which were supplied and fitted by Synergi. We had several quotes for this project but from the start Richard made the process very simple.
If it wasn’t for Richard we would have likely ended up going for an LPG system which would have cost us a small fortune this winter.
In our first winter the house was a warm 21 degrees even in the snow and the heat pump has been providing us with a SCOP of 4.0 which means its 400% efficient. We couldn’t be happier with the installation, the customer care and the actual kit.”
– JAMES ANDREWS
Air Source Heat Pump FAQs
Where does an air source heat pump need to be located?
Where to put an air source heat pump is a question many homeowners have.
An air source heat pump should be located in a location where it can extract heat from the air outside and release it inside. Therefore, the best location for an air source heat pump is outside, in a place where it has access to a good supply of fresh air, such as a garden or other outdoor area.
Ideally, the air source heat pump should be installed in a sheltered location, protected from the wind and direct sunlight. It should also be installed in a location where there is enough space for it to operate safely and where it can be easily accessed for maintenance and repairs.
The indoor unit of the heat pump, which contains the compressor and other components, should be installed in a well-ventilated area, such as a garage or utility room. The indoor unit needs to be connected to the outdoor unit via pipes, which carry the refrigerant between the two units.
We will be able to advise you on the best location for your air source heat pump based on your specific needs and the layout of your property.
How do you use an air source heat pump efficiently?
Here are some tips for using an air source heat pump efficiently:
- Set the thermostat to the optimal temperature: Set your thermostat to a temperature that is comfortable for you and your family. Every degree you lower the temperature can help to reduce your energy consumption and save you money on your heating bill.
- Keep doors and windows closed: Keep doors and windows closed when the heat pump is operating to prevent heat loss and maintain a consistent temperature inside your home.
- Maintain your heat pump: Regular maintenance of your heat pump, including cleaning the filters, checking the refrigerant level, and inspecting the outdoor unit, can help to ensure it operates efficiently. Speak to us about air source heat pump servicing.
- Use a programmable thermostat: A programmable thermostat can help you to set your heat pump to automatically adjust to your schedule, so you can save energy when you’re not home.
- Improve insulation: Ensure your home is well-insulated to prevent heat loss, which will make your heat pump work harder and less efficiently.
- Consider zoning: Zoning your home can help you to heat different areas separately, reducing the amount of energy your heat pump needs to use to maintain a comfortable temperature throughout your home.
By following these tips, you can help to ensure that your air source heat pump operates efficiently, saving you money on your heating bill and reducing your environmental impact.
What is an alternative to an air source heat pump?
One alternative to an air source heat pump is a ground source heat pump, also known as a geothermal heat pump.
A ground source heat pump uses pipes buried underground to extract heat from the ground and transfer it to the home for space heating and hot water. In the summer, the process is reversed, and the heat pump can cool the home by extracting heat from the indoor air and transferring it to the cooler ground.
Ground source heat pumps are generally more efficient than air source heat pumps, as the temperature of the ground is more stable than the temperature of the air. However, they are typically more expensive to install because of the need for ground excavation and pipe installation.
You mightly also want to consider a gas, LPG or oil system.
Ultimately, the best heating system for a particular home will depend on a variety of factors, including the climate, the home’s energy needs, and the homeowner’s budget and preferences. As an expert in everything plumbing and heating we can you choose the best option.
Do air source heat pumps work?
Yes, air source heat pumps do work and can be an effective and efficient way to heat and cool a home or building.
Air source heat pumps work by extracting heat from the outside air and transferring it indoors for space heating and hot water. They use a refrigerant to absorb heat from the outside air, which is then compressed to increase the temperature, and then released into the indoor air. In the summer, the process is reversed, and the heat pump can be used for air conditioning.
Air source heat pumps can be up to three times more efficient than electric boilers, as they move heat from one place to another rather than generating heat. This means they can reduce energy bills and lower carbon emissions compared to traditional heating systems.
However, the efficiency of an air source heat pump can be affected by factors such as the outside temperature, the size of the system, the quality of installation, and the insulation of the home. Contact us to discuss your options.
Which is the quietest air source heat pump?
There are several air source heat pumps available on the market that are designed to operate quietly. The noise level of an air source heat pump can depend on factors such as the size and model of the unit, the quality of installation, and the location of the outdoor unit. However, here are a few examples of air source heat pumps that are known for their quiet operation:
1. Mitsubishi Electric Ecodan – This air source heat pump uses advanced acoustic technology to reduce noise levels to a minimum. It operates at a low noise level of 45 decibels, which is equivalent to the sound level of a library.
2. Daikin Altherma – This air source heat pump has a low-noise mode that reduces the noise level to 36 decibels, which is equivalent to the sound level of a quiet bedroom.
3. LG Therma V – This air source heat pump features a twin rotary compressor that operates at a low noise level of 45 decibels.
It’s important to note that the noise level of an air source heat pump can vary depending on the specific installation and operating conditions. If a quiet air source heat pump is important to you, contact us to discuss your options.
Is an air source heat pump cheaper than gas?
The cost of operating an air source heat pump compared to a gas heating system can vary depending on a number of factors, including the efficiency of the system, the cost of electricity and gas in a particular region, and the size of the home or building being heated. In some cases, an air source heat pump can be cheaper to operate than a gas heating system, while in other cases, gas heating may be more cost-effective.
In general, air source heat pumps are more efficient than gas heating systems, as they transfer heat from one place to another rather than generating heat. This means they can reduce energy bills and lower carbon emissions compared to traditional gas heating systems. Additionally, in areas where electricity is less expensive than natural gas, an air source heat pump may be a more cost-effective heating option.
However, the cost of installing an air source heat pump can be higher than a gas heating system, as the equipment and installation costs may be more expensive. Additionally, in areas where electricity is more expensive than natural gas, the cost of operating an air source heat pump may be higher than a gas heating system.
Ultimately, the cost-effectiveness of an air source heat pump compared to gas heating will depend on a variety of factors, including the specific heating needs of a particular home or building, the local cost of electricity and gas, and the efficiency of the heating system. It’s important to consult with a professional heating and cooling contractor to determine the best heating option for a particular situation.
Is an air source heat pump cheaper than LPG?
The cost-effectiveness of running an air source heat pump (ASHP) compared to an LPG (liquefied petroleum gas) boiler can vary based on several factors, including your location, energy prices, and the specific circumstances of your property. Here are some key points to consider:
Initial Investment: ASHPs typically require a higher initial investment for purchase and installation compared to LPG boilers. However, there may be government incentives, grants, or subsidies available to offset these costs, making ASHPs more financially attractive.
Running Costs: ASHPs are generally more energy-efficient than LPG boilers. They extract heat from the air and use electricity to run a compressor, making them cheaper to operate in terms of energy consumption. This can result in lower monthly heating bills.
Fuel Prices: The cost of LPG can be subject to significant fluctuations, and it’s important to consider the long-term trends in LPG prices. ASHPs are less dependent on volatile fuel costs, as electricity prices tend to be more stable.
Energy Efficiency: ASHPs are considered a renewable energy source, as they extract heat from the environment. This can make them a more sustainable and eco-friendly option, and in some cases, governments may offer additional incentives for using renewable technologies.
Maintenance Costs: ASHPs typically have lower maintenance costs compared to LPG boilers. LPG boilers require regular servicing and fuel deliveries, which can add to their long-term operational expenses.
Property Insulation: The efficiency of ASHPs is highly dependent on the insulation and design of your property. Well-insulated homes tend to benefit more from ASHPs as they require less energy to maintain a comfortable temperature. LPG boilers are less sensitive to insulation quality.
Local Climate: The local climate can affect the efficiency of an ASHP. Extremely cold climates may require more energy to operate an ASHP, potentially reducing its cost advantage over an LPG boiler.
In summary, the cost-effectiveness of running an ASHP versus an LPG boiler depends on various factors. It’s advisable to conduct a detailed cost-benefit analysis, taking into account your property’s characteristics, energy prices, and available financial incentives. Additionally, consider your long-term energy and sustainability goals when making a decision, as ASHPs are often seen as a greener and more forward-thinking heating solution.
Are air source heat pumps expensive to run?
Air source heat pumps (ASHPs) offer efficient heating, but costs depend on specific factors:
1. Heat Demand: Higher demand means larger ASHP and increased electricity use, raising costs.
2. ASHP Efficiency (COP): Efficiency is influenced by:
- Heat Distribution: Underfloor heating reduces workload.
- Insulation: Better insulation means less heat demand.
- Placement: Position ASHP for maximum efficiency.
3. Coefficient of Performance (COP): Lower COP means less electricity for required heat, e.g. £520 annually.
Cost Reduction Tips:
- Use government incentives like RHI.
- Improve efficiency with insulation, draft prevention, and better energy suppliers.
- Enhance heat distribution with larger radiators or underfloor heating.
- Regular system checks ensure efficiency.
Can you put an air source heat pump in the loft?
The tank and cylinder, which are part of the system, can be placed in the loft. This placement provides convenience for accessing and maintaining these components. However, the heat pump itself should have sufficient space and not be too confined. Optimal placement might involve selecting a location on a side of your house with more open space, such as a garden area, rather than a narrow alleyway.
Can you cover an air source heat pump?
Completely enclosing an air source heat pump is not advisable. This would greatly impede airflow, leading to a substantial drop in heating efficiency and the potential risk of overheating and component failures.
While air source heat pumps are excellent for improving energy efficiency and reducing carbon emissions, their appearance is often akin to commercial air conditioning units. When installed on the external walls of homes, they might not be aesthetically pleasing.
To mitigate this, some homeowners consider providing a small enclosure for the external air source heat pump unit or covering it entirely to harmonize with the home’s exterior appearance. However, taking this approach can introduce risks and significantly compromise the heat pump’s ability to efficiently heat the house. Indoor temperatures may not reach desired levels, hot water may be insufficient, and electrical energy consumption may rise substantially as the heat pump struggles to operate optimally.
Moreover, covering an air source heat pump and restricting airflow will diminish the cost-effectiveness of the initial installation.
How to clean an air source heat pump?
Switch off the pump before commencing the cleaning process. Employ a moist cloth to wipe away external grime, such as dust and pollen. Be cautious when dealing with the rear cover of the pump to prevent any damage to the electronics. Do not utilise sharp objects that may harm the pump.
Inspect the outdoor unit for any leaves, branches, or other debris. If such material is discovered, remove it with care. This will guarantee unobstructed airflow.
For those with a more recent model, there’s a filter on the pipe leading to the heat pump. Ensure the filter isn’t clogged with dirt. If cleaning is necessary, consult your manual for detailed instructions.
Remember, your heat pump should be serviced annually.
Can I install an air source heat pump myself?
Installing an air source heat pump (ASHP) is a complex task that typically requires professional expertise.
ASHP installations demand a good understanding of electrical and plumbing systems, refrigerant handling, and a knowledge of local building codes and regulations. Incorrect installation can result in decreased efficiency, increased energy consumption, and even safety hazards.
To ensure a safe and effective ASHP installation, it is strongly recommended to hire a certified and experienced professional who can assess your specific needs, provide the right equipment, and ensure the system is correctly set up, following all relevant guidelines. Additionally, professional installation is often necessary to maintain warranties and meet eligibility requirements for incentives and grants related to renewable energy systems.
Choose a MCS accredited installer for complete peace of mind.
Is an air source heat pump suitable in an old house?
Irrespective of your home’s style or age, a heat pump can be a viable option for you.
While it can often be more cost-effective to install an air source heat pump in a newer home equipped with heating systems suitable for heat pumps, it remains a viable option for older properties.
Air source heat pumps function by drawing heat energy from the outdoor air and transferring it for indoor use.
It’s important to note that air source heat pumps may not provide the same rapid heating as traditional gas or oil systems. They release heat more gradually but can achieve desired temperatures with time.
Consequently, for effective operation, air source heat pumps require an appropriate internal heating system that enhances the efficient release of heat.
Due to the potentially slower heating of indoor spaces with air source heat pumps, adequate insulation is essential to retain heat and reduce energy consumption.
While the vast majority of homes, regardless of their age, can be adapted for air source heat pumps, extra attention may be necessary when installing them in older properties. Consider the following:
1. **Insulation Levels**: Improving insulation in an older home can prolong heat retention and decrease energy costs.
2. **Pipes & Ducts**: The pipes or ducts in the internal heating system may need upgrading to work with an air source heat pump.
3. **Radiators**: In some cases, larger or additional radiators may be necessary to ensure efficient heat distribution, particularly with lower-temperature heat from the heat pump.
4. **Underfloor Heating**: Air source heat pumps pair well with underfloor heating due to the larger surface area that aids heat dissipation.
5. **Outdoor Unit Installation**: Adequate outdoor space for the unit installation is necessary; refer to our article on air source heat pump installation requirements.
In older properties, a larger and more powerful air source heat pump unit might be required to offset potentially lower-quality heating systems and insulation levels.
How long do air source heat pumps last?
A good air source heat pump should last upwards of 20 years. However, as per any heating system we always recommend regular servicing and proper maintenance. Unlike other companies who just install, here at Synergi SW we can fit your air source heat pump and then service them for its entire lifespan.
What air source heat pump do I need?
We will run a heat loss assessment before advising which size heat pump you will need.
During this assessment, we perform calculations based on factors such as your property’s age, dimensions, the number and size of rooms and radiators, and whether you have single or double glazing. We will also evaluate your insulation levels and whether underfloor heating pipes are in place.
Even if your insulation is subpar or you lack an underfloor heating system, a heat pump can still be used to heat your home. However, it will need to be larger to compensate for these shortcomings.
Typically, a poorly insulated property necessitates a heat pump 1.5 times the size of a well-insulated home. For instance, a three-bedroom home would generally require a 5 kW heat pump, but if insulation is lacking, it might necessitate a 7.5 kW unit. Naturally, this will result in higher initial costs.
How does an air source heat pump work in winter?
It’s myth that heat pumps are unable to work in colder temperatures. In reality they can function perfectly well when the ambient temperature is in minus figures – right up to -20 degrees in some instances.
The freezing point of water is 0 °C, but the air still contains heat energy when the outside temperature is 0°C or lower. If it’s designed properly and still retains a high level of efficiency, and can easily get your property up to temperature.
The reason why it’s so cold outside and people are having trouble using heat pumps to heat their homes is because any design, installation, or commissioning defects are now more obvious.
Even if your COP drops to 2.5 when it’s -1 °C outside, your power is still 250% efficient. In that case, the efficiency of a modern condensing gas boiler may only be 85%.
Although heat pumps are over three times more efficient than boilers, they do not perform as well in the dead of winter. This is why it is important to calculate your potential energy savings by looking at the year as a whole.
What is a hybrid air source heat pump?
A hybrid air source heat pump is a system that uses both a heat pump and another source of heat, such as an oil, gas or LPG boiler. This boiler could be one you already have, or you could be thinking about getting a new one to go with the heat pump.
This might be appropriate if your home has a high heat demand or if a single heat pump is unlikely to provide energy bill savings.
We will be able to advise if a hybrid air source heat pump is the best option for your property. Call us on 01404 234363 for a free, no-obligation chat.
Why are air source heat pumps so expensive?
Firstly, labour cost is significantly higher on air source heat pump installation compared to a gas boiler installation.
To install an efficient air source heat pump a designer needs to map out the system, inspect the property and calculate the current energy performance of the property. This process alone can take up to three days.
An air source heat pump typically takes seven days to install and would require a senior engineer, apprentice and an electrician.
Additionally, the technology itself is more expensive to develop and manufacture.
Is an air source heat pump suitable in a new build?
Installing an air source heat pump in your new build during a new construction project, especially one that was done with fabric first principles in mind, is definitely something to think about. They not only provide your home with low carbon heating, but they are dependable and last a lot longer than a gas boiler.
The UK government has stated that gas boilers will be banned in new construction after 2025, so a low-carbon air source heat pump is a good solution.
If you are self building, without the help of a developer and the building has never been owned by a business, you could be entitled to the £5000 BUS scheme grant.
Heat pumps perform best and most effectively when they are incorporated into a design from the outset as part of the new home’s conceptual and practical usage. Talk to us for a free no-obligation chat to discuss your requirements.
Can I install an air source heat pump in a listed property?
It is probable that consent will be required for installing an air source heat pump in a listed property. All heat pump installations have to comply with Building Regulations. See the Approved Documents on the planning portal for more information.
Can I install an air source heat pump in a conservation area?
It is probable that you will have to gain consent to install an air source heat pump in a conservation area.
Installations that harm designated wildlife sites, scheduled monuments, listed structures, buildings in conservation zones, or installations that influence any form of heat pump are likely to require permission. Bats, birds, water voles, great crested newts, and other protected species must be taken into consideration during installation construction. Licenses could be necessary.
Can an air source heat pump be placed on a balcony?
On a structurally supported balcony or external wall, air source heat pumps may be installed. This makes them an option for apartments and flats. Give us a free no-obligation call to discuss your requirements.
Do I need to install new radiators for a heat pump?
When it comes to air source heat pumps, especially on older retrofits, radiator sizing is crucial. It not only guarantees that your heat pump operates, but it also makes the single biggest contribution to how well it operates.
Ultimately we won’t be able to advise for certain until we survey your property, but equally we could give you a guide idea over a no-obligation telephone conversation on 01404 234363.
Should an air source heat pump be on all the time?
You can have various different control options on an air source heat pump. You can control your heating & hot water systems for timings and temperatures just like a gas boiler, however we would always recommend using a constant day temperature and constant night time set back temperature while using something called weather compensation.
If you can secure a lower night time electric tarrif we would design the system to maximise that usage to build a thermal mass within the property to lower usage in the day time.
Weather compensation allows the heating system to understand inside and outside temperatures. If the temperature drops externally then we can counter than with a similar internal boost of heat. This stops the fabrication of the building to drop temperature and provides a more stable and gentle to heat for your home.
What is the best air source heat pump on the market?
We regularly recommend the award winning Mitsubishi Ecodan systems as one of the most advanced, efficient air source heat pumps available on the market today. They have been designed for all UK weather conditions and are very quiet.
Can I put an air source heat pump on the roof?
Yes, certain types of air source heat pumps can be installed on a roof however they would normally require planning permission and you would need to select an approprate heat pump.
In conservation areas it is unlikely that you will get planning permission.

Air Source Heat Pump Blog Posts
How Does A Heat Pump Work?
There’s been a lot of buzz around heat pumps recently. They can be cheaper to run, safer, lower maintenance and they’re a lot better for the environment. We’ve been installing them on one of our new build development sites, so it looks like this technology is here to stay. But how does a heat pump work?
A guide to heat pumps in 2023
The UK government recently set out plans to phase out gas boilers in newly built homes in 2025, sparking homeowners to look into alternatives and renewable energy. Heat pumps are a more efficient and eco-friendly way to heat your rural home.
Air source vs ground source heat pumps
The main difference between air source and ground source heat pumps is the way that they absorb the air.
As indicated in the name, air source heat pumps use air to absorb heat, whereas ground source heat pumps absorb the air from the ground (the soil).
An air source heat pump saves on average £590 a year* on your fuel bills compared to a G-rated gas boiler
*Source: energysavingtrust.org.uk. Based on average sized, three-bedroom semi-detached home, with radiator upgrades as required.
An air source heat pump saves on average £590 a year* on your fuel bills compared to a G rated gas boiler
*Source: energysavingtrust.org.uk. Based on average sized, three-bedroom semi-detached home, with radiator upgrades as required.

AIR SOURCE HEAT PUMP NEAR ME
Covering Devon, Dorset, Somerset…
Ashburton, Avonwick, Axminster, Beer, Beaminster, Bovey Tracey, Branscombe, Bridgwater, Brixham, Brixton, Buckfastleigh, Budleigh Salterton, Burnham-on-Sea, Chard, Chudleigh, Churchstow, Colyton, Cranbrook, Crewkerne, Cullompton, Dartmouth, Dawlish, Diptford, Dunkeswell, Ermington, Exeter, Exmouth, Exminster, Feniton, Frogmore, Halwell, Hemyock, Highbridge, Honiton, Ilminster, Ivybridge, Kingsbridge, Kingsteignton, Langport, Lyme Regis, Malborough, Modbury, Newton Abbot, Okehampton, Ottery St Mary, Paignton, Plymouth, Rattery, Salcombe, Seaton, Sherford, Sidmouth, Taunton, Teignmouth, Topsham, Totnes, Torquay, Upottery, Wellington, Wrangaton, Yealmpton, Yeovil and surrounding area.


AIR SOURCE HEAT PUMP NEAR ME
Covering Devon, Dorset and Somerset
Ashburton, Avonwick, Axminster, Beer, Beaminster, Bovey Tracey, Branscombe, Bridgwater, Brixham, Brixton, Buckfastleigh, Budleigh Salterton, Burnham-on-Sea, Chard, Chudleigh, Churchstow, Colyton, Cranbrook, Crewkerne, Cullompton, Dartmouth, Dawlish, Diptford, Dunkeswell, Ermington, Exeter, Exmouth, Exminster, Feniton, Frogmore, Halwell, Hemyock, Highbridge, Honiton, Ilminster, Ivybridge, Kingsbridge, Kingsteignton, Langport, Lyme Regis, Malborough, Modbury, Newton Abbot, Okehampton, Ottery St Mary, Paignton, Plymouth, Rattery, Salcombe, Seaton, Sherford, Sidmouth, Taunton, Teignmouth, Topsham, Totnes, Torquay, Upottery, Wellington, Wrangaton, Yealmpton, Yeovil and surrounding areas.
Get in touch today on 01404 234 363
GET YOUR AIR SOURCE HEAT PUMP QUOTE
Please fill in the information form below and one of our heat pump specialists will be in touch. Heat pumps are bespoke systems we will need to ask you some more questions over the phone before an accurate quotation can be provided.