Air Source Heat Pump Repair Devon Case Study

air source heat pump repair devonAt Synergi SW Ltd, we pride ourselves on providing efficient and reliable air source heat pump repair services. Recently, we had the opportunity to assist a homeowner in West Hill, near Ottery St Mary, Devon, with their LG Therma V air source heat pump Repair. The heat pump was displaying a CH14 error code, typically indicating a flow issue. However, upon inspection, our experienced engineer Adam, one of our in house approved LG service engineers discovered that it was an electrical fault requiring the replacement of a primary circuit board. Within 48 hours of their initial inquiry, we successfully resolved the issue, restoring hot water and heating to the client’s home. This case exemplifies our commitment to delivering prompt and effective air source heat pump Repair, ensuring the comfort and satisfaction of our customers.

The Diagnosis:

When the homeowner contacted us regarding the CH 14 error code on their LG Therma V air source heat pump, our knowledgeable team promptly scheduled an inspection. Upon arrival, we carefully examined the system, conducting a thorough assessment to identify the root cause of the fault. While CH14 codes typically relate to flow issues, we discovered that, in this particular instance, an electrical fault was the culprit. Our expertise as approved LG service engineers allowed us to quickly diagnose the problem and determine the necessary course of action.

Air Source Heat Pump Repair Process:

With the electrical fault identified, our team wasted no time in procuring the replacement primary circuit board required to rectify the issue. As a trusted service provider, we maintain strong relationships with suppliers, ensuring quick access to quality replacement parts. Equipped with the necessary component, our skilled technicians meticulously carried out the repair, adhering to industry best practices and the manufacturer’s guidelines. Our expertise in LG air source heat pump repairs enabled us to efficiently install the new circuit board, restoring the system’s functionality.

Efficiency and Timely Resolution:

At Synergi SW Ltd, we understand the importance of a swift resolution when it comes to heating and hot water systems. We prioritise efficiency to minimise disruption to our clients’ daily lives. In this case, we were able to resolve the issue within 48 hours of the initial inquiry. Our commitment to prompt service and quick turnaround times allowed the homeowner in West Hill to enjoy reliable hot water and heating once again.

Air Source Heat Pump Repair Customer Satisfaction:

The satisfaction of our clients is at the heart of everything we do. Throughout the repair process, we maintained open lines of communication, keeping the homeowner informed about the progress and the steps we were taking to rectify the fault. Our friendly and professional approach, coupled with our technical expertise, helped alleviate any concerns and instlll confidence in our ability to deliver effective repairs.

How much does an air source heat pump repair cost?

An air source heat pump repair with Synergi SW starts at £110+VAT for the first hour (minimum charge), and £56.50+VAT per hour thereafter charged in fifteen minute intervals.


The successful repair of the LG Therma V air source heat pump in West Hill near Ottery St Mary exemplifies our dedication to providing efficient and reliable repair services for air source heat pumps. As approved LG service engineers, we possess the expertise and knowledge to diagnose and rectify faults promptly. With quick access to quality replacement parts and a commitment to customer satisfaction, we ensure that our clients’ heating and hot water systems are restored efficiently. If you require expert repair services for your air source heat pump, contact Synergi SW Ltd today. Our team is ready to assist you with professionalism, efficiency, and technical excellence.

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